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  +94 113 524 156  World Trade Centre, Colombo 01, Sri Lanka

Last updated: 3 July 2026

MPower Harvest Pvt. Ltd (“MPower Harvest”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit mpowerharvest.com, make a purchase, or contact us for wholesale or export enquiries. This Privacy Policy explains how we collect, use, store, and protect your information, and the choices you have regarding your data.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

1. Who We Are

MPower Harvest Pvt. Ltd is a Sri Lankan company offering authentic Ceylon spices and natural herbal wellness products to retail customers, wholesalers, and export partners.

Company Details
MPower Harvest Pvt. Ltd
Level 26, East Tower,
Echelon Square, World Trade Centre,
Colombo 01, Sri Lanka
Email: info@mpowerharvest.com
Phone: +94 113 524 156

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

  • Account & Checkout Information
    • Name
    • Billing and shipping address
    • Email address
    • Phone number
    • Order details and purchase history
  • Wholesale / Export Enquiry Information
    • Name
    • Company name
    • Business address
    • Email address
    • Phone number
    • Country/region
    • Products of interest and estimated volumes
    • Any additional information you choose to share in enquiry forms
  • Contact & Support
    • Information you provide when you contact us via email, forms, phone, or social media (e.g., feedback, questions, complaints).
  • Newsletter & Marketing Sign‑ups
    • Email address and, optionally, name or preferences, when you subscribe to our mailing list.

2.2 Information Collected Automatically

When you use our website, certain information is collected automatically, such as:

  • IP address and approximate location
  • Device type and browser type
  • Pages visited, time spent on site, click and navigation patterns
  • Referring URLs (how you reached our site)
  • Basic performance and security logs

We may collect this information using cookies, analytics tools, and similar technologies.

3. How We Use Your Information

We use your information for the following purposes:

3.1 To Process Orders and Provide Services

  • Processing and fulfilling your orders
  • Arranging delivery and logistics
  • Managing payments and invoices
  • Sending order confirmations, shipping updates, and support communications

3.2 To Manage Wholesale and Export Relationships

  • Reviewing and responding to wholesale/export enquiries
  • Preparing quotations and proposals
  • Maintaining records of business interactions
  • Providing documentation such as product specifications and certifications

3.3 To Communicate With You

  • Responding to your messages, enquiries, and support requests
  • Sending service-related updates (e.g., changes to policies or operations)
  • Informing you about new products, special offers, and events, where you have consented or where permitted by law

3.4 To Improve Our Website and Customer Experience

  • Understanding how visitors use our website
  • Analysing trends and performance
  • Improving content, navigation, and product offerings
  • Enhancing site security and preventing abuse
  • Keeping records required by law or for tax and accounting purposes
  • Detecting and preventing fraud, misuse, or security incidents
  • Enforcing our Terms & Conditions and other policies

Where applicable, we rely on the following legal bases to process personal data:

  • Contractual necessity — to process orders, provide services, and respond to enquiries.
  • Legitimate interests — to improve our services, prevent fraud, and manage business relationships.
  • Consent — for certain marketing activities, newsletter subscriptions, and optional cookies.
  • Legal obligations — to comply with tax, accounting, and regulatory requirements.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and shopping cart
  • Improve performance and user experience
  • Analyse website traffic and usage patterns
  • Support security and fraud prevention

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website (for example, the shopping cart and checkout experience).

If a cookie banner or preferences tool is in use on the site, we honour those selections as part of this policy.

6. How We Share Your Information

We do not sell your personal information.

We may share your information with:

  • Service Providers
    Trusted third‑party partners who help us operate our business, such as payment processors, delivery and logistics providers, email and marketing services, website hosting, and analytics tools. These partners only receive the information necessary to perform their services and are expected to protect it.
  • Business Partners
    In some wholesale or export scenarios, limited information may be shared with logistics partners, customs agents, or fulfillment partners solely to complete your order.
  • Legal and Regulatory Authorities
    Where required by law, to comply with regulations, enforce our rights, or respond to lawful requests.
  • Corporate Transactions
    In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to similar privacy protections.

7. International Transfers

MPower Harvest is based in Sri Lanka. Data may be processed in Sri Lanka and, where service providers are located abroad, in other countries.

When we share personal data with third parties outside Sri Lanka, we take reasonable steps to ensure that appropriate safeguards are in place and that the data is treated securely and in accordance with this Privacy Policy.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfil the purposes described in this policy
  • Comply with legal, tax, and regulatory obligations
  • Resolve disputes and enforce agreements

Typical retention periods:

  • Order and transaction records: kept for the duration required by tax and accounting laws.
  • Contact and enquiry records: kept as long as needed for business and support purposes.
  • Marketing data: retained until you unsubscribe or request deletion.

When information is no longer required, we will delete or anonymise it in a secure manner.

9. Your Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights:

  • Access — request a copy of the personal data we hold about you
  • Correction — request corrections to inaccurate or incomplete information
  • Deletion — request deletion of your personal data, where legally permissible
  • Restriction — request limitation of how we use your data in certain circumstances
  • Objection — object to certain types of processing, such as direct marketing
  • Data portability — request a copy of your data in a structured, commonly used format (where applicable)
  • Withdraw consent — withdraw your consent where processing is based on consent (e.g., marketing emails)

To exercise these rights, please contact us at info@mpowerharvest.com with a clear description of your request. We may need to verify your identity before responding.

You can unsubscribe from marketing emails at any time by using the “unsubscribe” link included in those emails.

10. Security

We take reasonable and appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These measures include:

  • Secure website hosting
  • Access controls and internal policies
  • Use of reputable payment processors
  • Regular monitoring of systems and logs

While we strive to protect your data, no method of transmission or storage is completely secure. You are encouraged to protect your accounts with strong passwords and to log out after use on shared devices.

Our website may contain links to third‑party websites (for example, partner sites, social media platforms, or external resources). This Privacy Policy does not apply to those sites. We recommend reviewing the privacy policies of any third‑party websites you visit.

12. Children’s Privacy

Our website and products are not specifically directed at children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal data, please contact us so that we can delete it where appropriate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we do, we will revise the “Last updated” date at the top of this page.

Significant changes may be communicated via the website or by email, where appropriate.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact:

MPower Harvest Pvt. Ltd
Email: info@mpowerharvest.com
Phone: +94 113 524 156
Address: Level 26, East Tower,
Echelon Square, World Trade Centre,
Colombo 01, Sri Lanka

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